CVE DATABASE / CVE-2025-2775
CVE-2025-2775
SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability
Confirmed exploited in the wild. Added 2025-07-22.
Federal remediation due 2025-08-12.
Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Summary
SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.
CVSS 3.1 breakdown
| Base score | 9.3 (CRITICAL) |
| Vector | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:N/A:L |
| Attack vector | NETWORK |
| Attack complexity | LOW |
| Privileges required | NONE |
| User interaction | NONE |
| Scope | CHANGED |
| Confidentiality | HIGH |
| Integrity | NONE |
| Availability | LOW |
Weakness type (CWE)
Affected products
Use our free CVE Lookup tool for the latest NVD record, or browse the full CISA KEV catalog.
References
- https://documentation.sysaid.com/docs/24-40-60
- https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2025-2775
Data: NIST NVD + CISA KEV. NVD last modified 2025-10-27. Always verify against the vendor advisory before acting.