CVE DATABASE / CVE-2024-57728
CVE-2024-57728
SimpleHelp Path Traversal Vulnerability
Confirmed exploited in the wild. Added 2026-04-24.
Federal remediation due 2026-05-08.
Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Summary
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
CVSS 3.1 breakdown
| Base score | 7.2 (HIGH) |
| Vector | CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H |
| Attack vector | NETWORK |
| Attack complexity | LOW |
| Privileges required | HIGH |
| User interaction | NONE |
| Scope | UNCHANGED |
| Confidentiality | HIGH |
| Integrity | HIGH |
| Availability | HIGH |
Weakness type (CWE)
Affected products
Use our free CVE Lookup tool for the latest NVD record, or browse the full CISA KEV catalog.
Our coverage
- CVE-2024-57727 SimpleHelp RMM: Patch Verification and Detection Checklist
- CVE-2024-57727: SimpleHelp RMM Path Traversal Fuels Ransomware Double-Extortion
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
Data: NIST NVD + CISA KEV. NVD last modified 2026-04-24. Always verify against the vendor advisory before acting.