CVE DATABASE / CVE-2024-57727
CVE-2024-57727
SimpleHelp Path Traversal Vulnerability
Confirmed exploited in the wild. Added 2025-02-13.
Federal remediation due 2025-03-06.
Required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Summary
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
CVSS 3.1 breakdown
| Base score | 7.5 (HIGH) |
| Vector | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N |
| Attack vector | NETWORK |
| Attack complexity | LOW |
| Privileges required | NONE |
| User interaction | NONE |
| Scope | UNCHANGED |
| Confidentiality | HIGH |
| Integrity | NONE |
| Availability | NONE |
Weakness type (CWE)
Affected products
Use our free CVE Lookup tool for the latest NVD record, or browse the full CISA KEV catalog.
Our coverage
- Dirty Frag: Public Root Exploit Hits All Major Linux Distros, Partial Patch Only
- VENOMOUS#HELPER RMM Detection: Stop SimpleHelp and ScreenConnect Backdoors
- GDDRHammer, GeForge, GPUBreach: NVIDIA GDDR6 Rowhammer Attacks Enable Full System Takeover
- CVE-2024-36401: GeoServer RCE Exploited at US Federal Agency — CISA IR Lessons
- EDR Vendor Breach Downstream Risk: Responding When Your Security Tool Is Compromised
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727
Data: NIST NVD + CISA KEV. NVD last modified 2025-11-04. Always verify against the vendor advisory before acting.