CVE DATABASE / CVE-2024-57726
CVE-2024-57726
SimpleHelp Missing Authorization Vulnerability
Confirmed exploited in the wild. Added 2026-04-24.
Federal remediation due 2026-05-08.
Required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Summary
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
CVSS 3.1 breakdown
| Base score | 9.9 (CRITICAL) |
| Vector | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H |
| Attack vector | NETWORK |
| Attack complexity | LOW |
| Privileges required | LOW |
| User interaction | NONE |
| Scope | CHANGED |
| Confidentiality | HIGH |
| Integrity | HIGH |
| Availability | HIGH |
Weakness type (CWE)
Affected products
Use our free CVE Lookup tool for the latest NVD record, or browse the full CISA KEV catalog.
Our coverage
- CVE-2024-57727 SimpleHelp RMM: Patch Verification and Detection Checklist
- CVE-2024-57727: SimpleHelp RMM Path Traversal Fuels Ransomware Double-Extortion
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce
Data: NIST NVD + CISA KEV. NVD last modified 2026-04-24. Always verify against the vendor advisory before acting.